Refund policy
Returns & Exchanges Policy
At Tara, your satisfaction matters to us. We comply with the regulations of the Ministry of Commerce and Industry in the State of Kuwait.
Return Period
You may request a return or exchange within 14 days from the purchase date, as stated on your invoice.
Eligibility
To help us process your request smoothly, please ensure:
- The original invoice is provided
- The product is in its original condition
- The product is unopened and unused
- The product is in its original packaging with all components
- The product is suitable for resale
Non-Returnable Items
For health and hygiene reasons, we are unable to accept returns or exchanges for:
- Products that have been opened or used
- Products that come into direct contact with the skin (such as haircare and skincare) once opened
- Products that cannot be restored to their original condition
- Products with missing components or damaged packaging
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
We will review your request and take care of it promptly.
Refunds
If approved:
- Refunds will be issued to the original payment method
- Within up to 10 business days
- Based on the invoice value
Sale Items
Items purchased during promotions may still be returned or exchanged, provided the above conditions are met.
Notes
- We recommend contacting us before sending any return
- Each request is reviewed carefully in line with the above guidelines
- Orders made through third-party platforms are subject to their respective policies